Automated Vulnerability Remediation Using ITMS and Control Compliance Suite...
Another powerful innovation introduced in IT Management Suite 8.5 is the ability to automate the remediation of vulnerabilities using Symantec Control Compliance Suite Vulnerability Manager (CCSVM) and...
View ArticleModern UI Workspaces in Symantec IT Management Suite 8.5
Symantec IT Management Suite 8.5 introduces a new, modern UI for performing common daily tasks designed for simplicity and speed, allowing technicians with little or no experience to utilize the power...
View ArticleGhost Solution Suite 3.3 - New Web Console
Ghost Solution Suite 3.3 has a new web-based console designed specifically for technicians with minimal experience. It complements the full console and is simple to use with built-in wizards for common...
View ArticleSetting Up and Using the New Software Portal in Symantec IT Management Suite
Symantec IT Management Suite features a revamped software portal providing an “app store like” user experience for requesting and installing software with little or no administrator involvement. The...
View ArticleSymantec IT Management Suite 8.5 Architecture Best Practices
Best practices for setting up your IT Management Suite architecture as covered in our Technical Workshop in Chicago.To learn more about this:Download the slides attached to this articleWatch video on...
View ArticleSymantec IT Management Suite 8.5 Troubleshooting
Session from our Technical Workshop in Chicago discussing tips for troubleshooting with IT Management Suite.To learn more about this:Download the slides attached to this articleWatch video on this...
View ArticleA Plan for Upgrading Your Software
Upgrading your software is a critical step in ensuring your applications stay current. This allows you to take advantage of new features and functionality, as well as allow for fixes for issues in...
View ArticleUpdated list of Vendors supported by Symantec Patch Management
Symantec patch management allows you to quickly deploy patches and updates across operating systems and many commonly used third-party applications.An updated list of the the third-party applications...
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ServiceDesk - Extensions
ServiceDeskExtensionsWith SD 8.5From the release notesPre-built automation libraries for Incident, Problem, and Change modules.Incident, Problem, and Change Data Types are now refactored to include...
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Inventory Solution Troubleshooting Tips and Tricks 1 - Logging
Logging Logs are wonderful! Both on the server and on the clients, logs will provide data when problems occur. They also give you informational messages about routine procedures. When a problem is...
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Inventory Solution Troubleshooting Tips and Tricks 2 - Prerequisites
Inventory Prerequisites The following items must be met in order for Inventory to function properly. Sometimes it is the lack or inaccuracy of inventory that may alert you to problems with some of...
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Inventory Solution Troubleshooting Tips and Tricks 3 - Inventory Plug-in Part 1
Inventory Solution Plug-in As with most solutions, Inventory Solution requires a plug-in in order to operate. For all main Inventory (not including Basic Inventory), it requires the Inventory Solution...
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Inventory Solution Troubleshooting Tips and Tricks 4 - Inventory Plug-in Part 2
Component or Association missing A common issue after an install or upgrade appears when agents are not installing or upgrading their Inventory Plugins. This happens due to a condition where a...
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The Value of Certification and Training – The How (Pt. 3)
In the last part of this series of articles I’d like to outline how you can go about getting the training you need to result in a successful certification.Go back to the previous article...
View ArticleData Protection Series - What Data Protection?
Data is everywhere, being generated constantly and changing all the time. It's created every time you take a photo on a cell phone or camera, create a document, or input information into a database.And...
View ArticleData Protection Series - An Intro to Protect Data with Symantec Data Loss...
The second article in this series relates to how to protect this data, and prevent it from leaving the premises, and will introduct Symantec's Data Loss Prevention solution for this.A company has many...
View ArticleData Protection Series - Symantec Data Loss Protection Technology
The second article in this series will run you through a high-level overview of some of the technology behind the DLP Suite. In the previous article, I highlighted what DLP covers, which is quite...
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Inventory Solution Troubleshooting Tips and Tricks 5 - Server Components
Server Components This section covers the Setting and configuration items located in the Symantec Management Console. These are used for administrative and troubleshooting purposes. Custom Data...
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Inventory Solution Troubleshooting Tips and Tricks 6 - Policies, Tasks,...
Policies versus Tasks Both policies and tasks have their pros and cons. I recommend using Policies for most use-cases, but there may be times when a Task is the right choice to be used. The following...
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Inventory Solution Troubleshooting Tips and Tricks 7 - Inventory Types
Inventory Types On the main page there are four general Inventory types. Each type may include additional break-down in what is gathered. How each type works and is configured varies as each has a...
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