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Extending the DS 6.9 SP6 Console's Tools Menu
Hello all,Whilst creating DS training materials (I only had a 6.1 copy and DS 6.9 SP6 still has the SP5 documentation so I had to create up-to-date material) I found a change in SP6 that maybe of use...
View ArticleRelease of SWS 7.5 SP1 HF8
Symanteic is pleased to announce the General Availability of Symantec Workspace Virtualization & Workspace Streaming (SEV) 7.5 SP1 HF8 via File connect. Following are the highlights of this...
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Using Command Line Switches With Existing Ghost Boot Media
Ghost users using legacy-style imaging sometimes find that they need to use command line switches to add functionality or to resolve a technical issue that is occurring during an operation that they...
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How to debug out of memory Java issues with SWS
Oracle provides Java Mission Control (whitepaper here), a toolset as part of its JDK that can be used to capture “in-flight” data while the JVM is running. gathering and analyzing this “pre-crash” data...
View ArticleMigrating SWS from 6.x to 7.6
Assumptions and ChallengesThis document assumes the person performing the migration of the SWS Servers from 6.x to 7.6.x is familiar with the SWS Server and its configuration. This document is not...
View ArticleUpgrading SWS servers and agents from 6.x to 7.6
Assumptions and Challenges1. This document assumes the person performing the migration of the SWS Servers from 6.x to 7.6.x is familiar with the SWS Server and its configuration. This document is...
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How To Add Classification Preview to the EnsembleMenuSelect Component
The EnsembleMenuSelect component is used in the SD.Feeder.TechnicianIncidentForms project that ships with ServiceDesk. The component can reference any Hierarchy Tree, the attached sample projects...
View ArticleEnforce HTTPS certificate upgrade/replace
If you want to use your own certificate when connecting by HTTPS to an Enforce console, you can take advantage of Java "keytool" utility. You can find a lot of guidelines on the internet. One of them...
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Symantec Endpoint Protection Small Business Edition Adds Consumer Features...
In mid-January 2016, Symantec began releasing an update to the Endpoint Protection component of their cloud-based Endpoint Protection Small Business Edition offering. The cloud Agent itself is a...
View ArticleCombined Protection against w32.Ramnit!.html : DCS:SA and SEP
Real Use Case:An Apache Web Server was compromised and the following folders were used to store malware code. /home/XXX/public_html/XXXX/...
View ArticleSymantec Endpoint Protection : Virus Incident Management
Hi All,As I am working on Symantec Endpoint Protection 12.1.since more than year, I went through different issues on Symantec Manager and client and most important different Viruses, Worms and Trojans....
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Block specific Chrome browser extensions with a SEP Application Device...
Using ADC to block Chrome extensionsThere may be situations where you wish to block end-users from utilizing a specific Google Chrome browser extension. This can be accomplished, fairly easily, via...
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Creating Boot Media with Ghost Standard Tools 3.0 and the Windows 10 ADK
Ghost Solution Suite 3.0 Standard Tools allows the creation of boot media with WinPE 2.x through 5.x, and this boot media will work with most machines you will encounter. There are a limited number of...
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Create Software Product Component
Create Software ProductComponent definitionThis component creates a SoftwareProductResource. If a product already exists that matches product name and company name, SoftwareProductDetails of the...
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Create Software Release Component
Create Software ReleaseComponent definitionThis component creates a SoftwareReleaseResource.Component iconDefinition of component input value or valuesThe properties on the General tab in the Create...
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Why Would a Security Product Interfere with Windows Task Scheduler?
One day, you look in the Windows Task Scheduler and see the message:The selected task “{0}” no longer exists. To see the current tasks click RefreshWell after you click OK and then click Refresh, you...
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Windows DCS Agent Installation steps
Windows DCS Agent InstallationManual InstallIn the Welcome panel, click Next.In the Agent Configuration panel, accept or change the default settings and then click on NextIn the Management Server...
View ArticleMy Bake-off Results from Remote Support Tools
I know some of you guys and gals are looking at new remote support tools - here are the sanitized results of my bake off. I tested Bomgar, GoToAssist and LogMeIN as they were the three largest and well...
View ArticleHow to troubleshoot out of memory issues with Software Workspace Streaming
Purpose:To localize all the troubleshooting, solutions, and workarounds for services crashing in the Software Workspace Streaming.Introduction:There has been lots of different fixes and configuration...
View ArticleSTE crashes due to Java garbage collection
Issue:Seeing a lot "Exception in thread thread_name: java.lang.OutOfMemoryError: GC Overhead limit exceeded" on the STE componentCause:According to Sun, the error happens "if too much time is being...
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