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SWS The DA service crashes every X minutes.

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Problem:

The DA services stop responding or crash after X minutes of up time. 

Cause:

The Data Access (DA) component will crash due to an issue with the asdijni.dll in the C:\Symantec\Workspace Streaming\Server\common\bin. 

The service can crashing with the error repeatedly 'JavaUser::getTokenGroups pUser->Get(L"TokenGroups" failed with 0x8000500d'

-Relating the AD property "TokenGroups", the users don't have this property on their user.

Resolution:

Download and copy the asdijni.dll to C:\Symantec\Workspace Streaming\Server\common\bin and restart the services 

  1. rename the original asdijni.dll to .org
  2. stop the STE service
  3. copy the attached file to C:\Symantec\Workspace Streaming\Server\common\bin
  4. restart services or restart the server.

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