ITMS 7.6 Upgrade Lessons Learned

While upgrading several environments these are some of the lessons learned.

1. Disable any Agent Upgrade policies you have created

2.  Ensure your servers are fully patched

3. Clear the IE cache

   @echo off

   ECHO clearing browser cache

   RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 8

   IF NOT "%ErrorLevel%" EQU "0" (ECHO failed to clear cache)

4. Ensure IE 11 is fully patched and hotfix is applied  https://support.symantec.com/en_US/article.TECH233595.html
5. Reboot the SQL and SMP after upgrade
6. Ensure you don’t have any partial installs in the SIM  (Ctrl+shift+P)
7. Allow server to process NSE’s
8. From the top of the tree for agent upgrades use scheduled window and use incremental times for each
9. Turn on the site server upgrade
10. Run package update and distribution
11. Update delta membership and policy
12. Once the site servers are fully upgraded with agent and subagents enable non-site server agent upgrade.